The ProgExpert blog
Printing with Ocelot: Chrome settings and Ocelot Print capabilities
Restore Ocelot printing in Chrome and discover Ocelot Print: customizable receipts, printers and support from ProgExpert.
Have your receipts stopped printing when you send a print request from Ocelot? For workstations currently experiencing difficulties with Firefox, ProgExpert recommends returning to an up-to-date Google Chrome and checking the permission that lets the website communicate with the printing software installed on the computer.
Would you also like to tailor your receipts to your business? Ocelot Print, our new Windows printing application, is available on request from ProgExpert. Compatible with Ocelot and OcelotX, it offers customizable templates and settings for your different printing needs.
Two needs, two approaches. To restore your current installation, start with the Chrome setting below. To customize your documents and prepare a transition to Ocelot Print, contact our team.
Why does Chrome request permission?
Ocelot runs in your browser. Automatic printing, meanwhile, goes through an application installed on your workstation that sends the document to the configured printer. The browser must therefore be able to communicate with this local application.
Browsers control this access. Denied permission can interrupt communication even when the printer is on and operating normally. Google explains this setting in its help on site permissions.
We previously recommended Firefox to work around difficulties encountered with Chrome. Problems now also occur with Firefox in some installations. Returning to Chrome is our recommendation for the affected workstations; it does not mean every Firefox installation is incompatible with local printing.
Restore communication in five steps
Before starting, make sure your current printing software is running on the computer connected to the printer.
- Open your Ocelot website in an up-to-date Chrome. Use your usual address and the Chrome profile you use at checkout.
- Open the site information. Click the icon to the left of the address, then open site settings.
- Find the local access permission. Look for the setting that lets the website communicate with applications or services on your device. Depending on the version and language, it may be presented as access to device applications or the local network.
- Allow access for your Ocelot website. If a prompt appears when you start printing, verify that it comes from your website before accepting it.
- Reload Ocelot and print a test document. Check the paper output on the expected printer.
This setting must be configured on each workstation and in the Chrome profile used. Authorize only your business’s website. If the option is missing or locked by your organization, our team can guide you.
If the paper still does not print
Check that the printing application is open, the printer is available and it is selected in the configuration. Then reload the Ocelot page before trying again.
Browser permission does not bring an offline printer back into service or complete a missing configuration. To help us identify the problem, specify the workstation concerned, browser used, expected printer and any message displayed.
Ocelot Print: receipts that reflect your business
A receipt is part of the experience you give your customer. With Ocelot Print, you can start with an existing presentation, duplicate it and prepare a template suited to your business.
Eight starting templates are available: Classic, Compact, Boutique, Workshop, Elegance, Essential, Counter and Signature. They let you choose a starting point according to the style and amount of information to display.
Customize what matters to your customers
Depending on the template and data sent by Ocelot, you can reorganize or hide blocks, adjust spacing and text size, adapt the business logo and contact details, or highlight items, totals and a closing message.
Paper and margin settings help adapt the document to the printer. The preview lets you check the presentation before a paper test. Some finer customizations use advanced templates, with our team’s support.
Choose the printer according to the document
Ocelot Print lets you configure printers for customer receipts, purchase orders and ZPL labels according to the equipment and features your business uses. You can distinguish these uses, then run tests from the application.
Find a request and understand a problem
The preview, local history and diagnostic tools help locate a print request and understand where a difficulty occurs. Checking the paper document remains useful: a request sent to Windows does not, by itself, confirm that the printer has completed its work.
Ocelot Print also uses browser permissions. Installing it does not replace Chrome’s local access setting. Google distinguishes communications with network devices from those with an application on the same computer in its local access documentation.
Let’s prepare the right configuration for your business
Would you like to keep your current installation? Start with Chrome permissions and a test print. Do you want personalized receipts or a configuration better suited to your documents? Request Ocelot Print from ProgExpert.
We can check your equipment, clarify useful features and prepare the transition with you. Mention that you use Ocelot or OcelotX and describe the documents you want to print.
